Lisa Eleni 14-day return policy

We hope you love your Lisa Eleni jewelry, but understand if you are not satisfied with your order for any reason. If you would like to return an item from your order, you can return it within 14 days of receiving the goods under the following conditions.

1. Right of return

Only unworn items that show no signs of use and are in their original condition may be returned.

2. Return process

We recommend that you send the package insured and with tracking so that your return is protected in the event of loss. The costs incurred for the return must be borne by the customer. We accept no liability for lost return packages or damage.

Important:
Before shipping, please ensure that your package includes a note with the corresponding order number and your name so that we can correctly process your return. Please also briefly notify us by email (info@lisa-eleni.com) which items you are returning, and send us the tracking link.

Please send your package to the following address:
Thomas Dürlinger (Lisa Eleni KG)
Weyringergasse 27A/28
1040 Vienna
Austria

3. Review and Refund

Once we receive your returned item, it will be inspected to ensure it meets the return criteria. Once the return has been approved, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refunded amount to appear in your account.

4. Changes to the return conditions

Lisa Eleni reserves the right to change these return guidelines at any time. Any changes will be effective immediately upon posting on our website. By making a purchase from Lisa Eleni, you confirm that you have read and accepted these 14-day return guidelines.