Cancel Contract
Would you like to cancel your order? You may exercise your right of withdrawal within 14 days after receiving the goods.
The cancellation and return conditions that apply to you depend on the delivery country of your order and are highlighted first below.
Austria and Germany
For orders delivered to Austria or Germany, you may exercise your right of withdrawal within 14 days after receiving the goods.
Free exchange
If you ordered the wrong size or would like to exchange your item for another size or a different piece of jewellery, we provide a free return label. Any price difference will be charged or refunded accordingly.
Free partial return
If you keep at least one item from your order and return only part of it, we provide a free return label for the partial return.
Complete-order return
If you return your complete order and keep no items, you bear the return shipping costs. You may use our return label, in which case we deduct €10 from the refund. Alternatively, you may send the return independently with sufficient postage.
Submit your cancellation online
Complete the following form to notify us that you wish to cancel your contract.
Inspection of the return
After receiving the return, we inspect the condition of the goods. If an item has been worn, inserted, damaged or used beyond ordinary inspection, an amount reflecting diminished value may be deducted. This does not affect your statutory right of withdrawal.
Further details are available in our returns policy.
Alternative by email
If the form does not work, you may exercise your right of withdrawal by emailing info@lisa-eleni.com. Please use the subject “Cancel contract” and include your name, email address, order number, items and, optionally, information about how the item has been inspected.
